STUDIO POLICY2021-07-02T19:04:41+00:00

STUDIO POLICY

PLEASE ALSO REACH OUT TO US AS NEEDED

X-Tend Pilates enforces an 18-hour cancellation policy. If you do not cancel your scheduled appointment or class at least 18 hours in advance YOU WILL BE CHARGED IN FULL. For Unlimited Packages a $25 fee will apply. This requirement allows enough time to fill the spot with another client.  Thank you for your courtesy, and for allowing us to serve all our clients! In order to properly cancel a class please Log Into Your MindBody Account (icon in the Menu bar) and cancel your appointment. You will receive a confirmation once your cancellation has been confirmed.

Please be sure to cancel your appointment or class if you are feeling ill or have had any Covid-19 symptoms within the past 14 days.

If your semi-private partner cancels late (does not give 18-hours notice of cancellation), your session will become a private at no additional charge. If your partner cancels in a timely manner you have the option of doing a 25 minute session. You can also use 2 semi-private sessions to cover the cost of a full session.

In order to ensure smooth sailing in the studio, all private and semi-private sessions are 40-45 minutes in length. Please arrive 5 minutes before the start of your session.

Please wear comfortable zipper-free athletic clothing. Fitted bottoms are recommended for both men and women so we can best help you maintain proper form as you exercise. Well-fitted, clean socks are required. Masks are optional for vaccinated people and required for unvaccinated people.

All Private Sessions, Semi-Private Sessions and Classes do have an expiration from the date of purchase. Please see the detailed conditions on Rates page. Sudden illness and injury may allow package validity to be extended on arrangement with X-tend Pilates.

X-tend Pilates accepts cash, credit cards, or local personal checks for most X-tend Pilates purchases. A $25.00 USD charge is charged for bounced or returned checks. All sales are final.

X-tend Pilates aims to create a focused and inspiring atmosphere. Anyone entering X-tend Pilates is requested to put their cell phone on silent – no vibration or beeping alerts. Please keep perfumes and scents to a minimum so we don’t distract others in the class or session.